Customer Service Policy

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Courtesy and Respect - We value your concerns, no matter how big or small.

Timely Response - We are committed to addressing your concerns as quickly as possible.

Clear and Accurate - We will provide the most current and complete information available.

Follow-up - We ensure we will promptly follow up with you, our customer.

Accountability - We as individual staff members are truly committed to providing full-circle service.

Who Should I Contact?

City staff provide service to citizens and businesses following our Full-Circle Service policy. If for any reason you are not satisfied with the decisions made or service you receive, please contact the manager or director responsible for the department you are dealing with.

The City's Chief Administrative Officer, Francis Cheung, is ultimately responsible for the day-to-day operations of the City:

Langley City Hall

20399 Douglas Crescent   Langley  BC  V3A 4B3
Phone 604 514 2800   Fax 604 530 4371

Hours of operation:
Monday -  Friday   8:30am  -  4:30pm

In the event of an after-hours emergency (such as a water main break, flood or critical service disruption) standby operations personnel can be notified through Surrey Fire Dispatch at 604 534 3496