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Customer Service Policy


Courtesy and Respect - We value your concerns, no matter how big or small.

Timely Response - We are committed to addressing your concerns as quickly as possible.

Clear and Accurate - We will provide the most current and complete information available.

Follow-up - We ensure we will promptly follow up with you, our customer.

Accountability - We as individual staff members are truly committed to providing full-circle service.

Who Should I Contact?

City staff provide service to citizens and businesses following our Full-Circle Service policy. If for any reason you are not satisfied with the decisions made or service you receive, please contact the manager or director responsible for the department you are dealing with.

The City's Chief Administrative Officer, Francis Cheung, is ultimately responsible for the day-to-day operations of the City: