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Survey Results will help the City plan for the Future


Media Release

Summary of the 2019 Community Survey’s Key Findings

Langley City, BC – The City of Langley launched its 2019 Community Survey on September 16 to assess citizens’ satisfaction levels, with a specific focus on measuring satisfaction with municipal services, determining priority issues, and understanding citizens’ perceptions of quality of life, community safety and City communications. The “top of mind” questions selected for the 2019 Community Survey measured levels of support for parks and recreation improvements, waste and recycling services, and planning and land use policies, particularly relating to the City’s Nexus of Community visioning strategy.

Ipsos Public Affairs, a professional public opinion research company, conducted the 2019 Community Survey. Key findings of the survey generally indicate a positive and satisfied community. For example, the 2019 Community Survey found that: 

  • 95% of residents rate the City’s overall quality of life as “very good” or “good”;
  • 93% of residents say they are satisfied with the overall level and quality of City services;
  • 87% of residents say they receive good value for their municipal tax dollars;
  • 67% of residents agree that Langley City is a safe and secure place to live.

Langley City residents identified social issues (49%), crime (29%) and transportation (21%) as the most important community issues, in line with previous surveys and similar to findings in other Lower Mainland communities.

The 2019 Community Survey also indicated levels of public support for various initiatives including the following:

  • 80% of residents say they would support the City funding part of the construction and operating cost of a performing arts centre in downtown Langley;
  • 72% of residents say they would support the City moving to toter service for a bi-weekly collection of waste and recyclables;
  • 65% of residents support the development of neighbourhood commercial nodes in residential areas south of the Nicomekl River;
  • 66% of residents indicated support for allowing secondary suites in separate detached buildings such as coach houses, garden suites or back yard suites;
  • 56% of residents say they would support allowing retail cannabis stores; and
  • Residents indicate support for several parks & recreation improvements including a wildlife interpretive centre along the Nicomekl River (76%), additional community gardens (74%), additional off-leash dog areas (65%), an indoor swimming pool (64%) and pocket parks in Downtown Langley (62%).

“We would like to thank all of the residents who participated in this survey. The insight gained from this research is intended to help guide the City in setting future strategic priorities,” said Langley City Mayor Val van den Broek. “The Community Survey helps us to create benchmarks for service delivery while providing a voice for our citizens on important community issues and priorities.”

Ipsos conducted 500 statistically significant telephone interviews of City residents to ensure the survey results accurately represent the entire population of the City. In addition to the telephone survey, the 2019 Community Survey included, for the first time, a separate online component. The purpose of the online survey was to seek input from residents not typically reached through conventional telephone surveys. A total of 439 online responses that satisfied screening criteria were received. The same questions were asked in both the telephone and online surveys, and the results were compiled separately. The results of the online survey generally align with the telephone survey in terms of direction, with some differences in the weighting of support or opposition for specific positions and initiatives.  

The report was presented to Langley City Council at the December 10 Regular Council Meeting, and the 2019 Community Survey is now available for viewing.

For more information about the 2019 Community Survey, please contact Roy Beddow, Deputy Director of Development Services at 604.514.2817 or



Media Inquiries:

Samantha Paulson
Communications Officer
City of Langley