Customer Service Policy
Courtesy and Respect - We value your concerns, no matter how big or small.
Timely Response - We are committed to addressing your concerns as quickly as possible.
Clear and Accurate - We will provide the most current and complete information available.
Follow-up - We ensure we will promptly follow up with you, our customer.
Accountability - We as individual staff members are truly committed to providing full-circle service.
The form below is used to make inquiries. If you would like to report a problem that will generate a Request for Service, please use our rfs.langleycity.ca website.
To ensure that your message is routed to the proper department, please select the Inquiry Type that best suits the nature of your concerns. If you are unsure, please select General Inquiry.
For issues relating to the business of City Council
Our Employment page has information about contacting Human Resources.
Facility Addresses, Phone & Fax Numbers
Langley City Hall, 20399 Douglas Crescent, Langley, BC, V3A 4B3 Phone (604) 514-2800, Fax (604) 530-4371
Timms Community Centre, 20702 Eastleigh Crescent, Langley, BC, V3A 4C4 Phone (604) 514-2940, Fax (604) 530-8596
Douglas Recreation Centre, 20550 Douglas Crescent, Langley, BC, V3A 4B4 Phone (604) 514-2865, Fax (604) 530-8596
Al Anderson Memorial Pool, 4949 – 207 Street, Langley, BC Phone (604) 514-2860, Fax (604) 530-8596
Community Police Office, 20408 Douglas Crescent, Langley, BC, V3A 4B4 Phone (604) 514-2870, Fax (604) 530-4422
Langley Fire Rescue Service, 5785 – 203 Street, Langley, BC, V3A 9L9 Non-emergency Phone (604) 514-2880, Fax (604) 530-3853
Langley Youth and Family Services, 5569 – 204 Street, Langley, BC, V3A 1Z4 Phone (604) 514-2900, Fax (604) 530-1835
Operations Centre / Public Works Yard, 5713 – 198 Street, Langley, BC, V3A 1G5 Phone (604) 514-2910, Fax (604) 530-1276
After-Hours Public Works Emergency
City of Langley Operations Centre is staffed Monday through Friday, 8:00 AM to 4:30 PM, except holidays.
In the event of an after-hours emergency, such as water main break, flood or critical service disruption, standby operations personnel can be notified through Surrey Fire Dispatch at 604-534-3496.
Who Should I Contact?
City staff provide service to citizens and businesses following our Full-Circle Service policy (described on the left). If for any reason you are not satisfied with the decisions made or service you receive, please contact the manager or director responsible for the department you are dealing with.The City's Chief Administrative Officer, Francis Cheung, is ultimately responsible for the day-to-day operations of the City